 1640469. HUBER, JOHN J.Lean library management: eleven strategies for reducing costs and improving customer services/ John J. Huber.- New York: Neal-Schuman Publishers, 2011.- xxii, 197 p.: ill.; 23 cm. Includes index ISBN: 9781555707323 Tóm tắt: Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. In this book, author shows readers how to apply Lean principles and practices how making small, simple changes in everyday routines will reap large time- and money-saving results. Readers learn how to: create a culture of change, define and streamline library service delivery chains, transform everyday operations like placing customer reserves and technical service processes, implement performance measures that can drive continuous improvement, apply Lean techniques in digital operations (Libraries; Library administration; Public services (Libraries); Các dịch vụ công (thư viện); Quản lý hành chính thư viện; ) |Cost control; Kiểm soát chi phí; | DDC: 025.1 /Price: 93.50 /Nguồn thư mục: [SCTHU]. |